This article states the service level commitments for Cye Cloud Posture Solution: how quickly support responds to your inquiries and how you are notified of service interruptions.
Overview
The service level agreement (SLA) for Cye Cloud Posture Solution covers two commitments: a first response to every customer inquiry, and notification when the service is interrupted. It sets the response and notification expectations you can rely on when you contact support or when the service is unavailable.
Get a First Response: Every customer inquiry, sent by email or through the integrated chat, receives a first response within 2 business days.
Get Notified of Interruptions: Customers who subscribe to status notifications receive an email, Slack message, and/or RSS feed notification when the service is unavailable for more than 3 hours.
Response to customer inquiries
Response to customer inquiries
Support covers every customer inquiry, whichever channel you use.
Support is available via email or the integrated chat.
Cye Cloud Posture Solution is committed to providing a first response within 2 business days to every customer inquiry.
Customer notification for service interruptions
Customer notification for service interruptions
Notification depends on your subscription to the status page.
If the Cye Cloud Posture Solution service is unavailable for more than 3 hours, customers who subscribe to status notifications receive an email, Slack message, and/or RSS feed notification.
Subscribe to status notifications via the status page.
Wrap-up / Next Steps
Wrap-up / Next Steps
Subscribe to status notifications: Open the status page and subscribe by email, Slack, or RSS to be notified of interruptions longer than 3 hours.
Contact support: Use the integrated chat or email for any inquiry; expect a first response within 2 business days.