Overview
This article answers frequently asked questions about the Group-Level Dashboard in the Cye Exposure Management Platform. If you're managing risk across multiple subsidiaries, these FAQs help you understand setup requirements, access permissions, data behavior, and integration considerations.
FAQs
How can I add or remove a subsidiary from my organization setup?
Each subsidiary/portfolio company has its own Cye platform instance. To add a company to your organization structure, contact your technical account manager at CYE.
Every company in the Org Tree has a lifecycle status that controls whether it is included in the Group-Level Dashboard:
Staging: Fully functional at the company level, but excluded from parent-level dashboards, aggregations, and benchmarks. Use it to validate the company's configuration before it joins the portfolio.
Active: Included in dashboards, Selections, scheduled reports, and Cye AI.
Inactive: Read-only. Excluded from dashboards, aggregations, and Cye AI. Existing users keep access to historical data.
Company admins can move a company from Staging to Active once all mandatory configuration fields are complete. Setting a company to Inactive, or reactivating it, requires Cye Support. For details, see Org. Navigation Tree Overview.
Can I share KPIs from a subsidiary without exposing its vulnerabilities or mitigation plans?
Yes.
By default, members of the parent company can view only the KPIs of a subsidiary from the Group-Level Dashboard.
To allow full access (e.g., viewing findings or plans), the subsidiary admin must explicitly add parent members to that subsidiary’s Cye platform instance.
Can I convert my existing Cye platform instance into a parent company?
Not directly.
The parent-company Cye platform instance is purpose-built and has limited functionality.
To transition, you’ll need to create a new parent company in the Cye platform and then add your existing company as a subsidiary.
How often is data updated on the Group-Level Dashboard?
Updates are real-time.
As soon as data changes in a subsidiary, it is reflected on the parent company dashboard.
You’ll always see the latest metrics across all entities.
Why am I being asked to log in again when switching between companies?
This happens when the authentication methods differ:
For example, if the parent uses SSO and a subsidiary uses email/password, you’ll need to log in again to access the subsidiary.
To streamline access, consider using the same authentication method for all Cye platform instances.
What happens if multiple subsidiaries integrate the same external system with the Cye platform?
It can distort your data.
When the same system is integrated across several subsidiaries, the same data may be counted multiple times in aggregate KPIs.
To avoid this, integrate the system with only one Cye platform instance.
Wrap-up / Next Steps
Managing cybersecurity across subsidiaries involves nuanced access and setup decisions. This FAQ gives you a clearer picture of how to handle them. When in doubt, your technical account manager can help configure things correctly.