Overview
To connect the Cye platform to Workflow Automations, you need an access token. The token authenticates the Cye platform connector in Workato.
Only one token can exist at a time, and it is valid for 180 days. The expiration date appears on the Access Token page.
Steps
Open the Access Token page
Click the Settings icon in the top navigation bar, then select Access Token:
Create a token
If no token exists, click Create Token:
The token will be generated and displayed once.
Copy the token immediately by clicking the copy icon — once you do, it disappears from view but can still be pasted.
Add the token in Workato
Paste the token into the Cye platform connector connection. See section 1 of Workflow Automations: How-To.
Managing token states
No token exists
You’ll see a Create Token button. Click to generate a new token.
Token is expired
Select Delete Token from the menu:
Then click Create Token to generate a new one.
Important: When the token expires, the Cye platform connector in Workato disconnects and all active Workflow Automations recipes stop running. Create a new token and update the connector to restore them.
Token is active
You cannot create a new token until the current one is deleted.
Select Delete Token.
Then click Create Token to generate a new one.
Update the token in Workato: open Connections, click Edit on the Cye platform connection, paste the new token, and click Connect.
Important: Deleting an active token immediately disconnects the Cye platform connector in Workato. Generating a new token does not update Workato automatically, so update the connector right away.
Expiry reminders
The user who created the token receives an email reminder:
30 days before the token expires
7 days before the token expires
On the day the token expires
Each email includes the steps to generate a new token and update the connector in Workato.
Wrap-up / Next Steps
Access tokens keep your Workflow Automations connection secure, but they need to be handled carefully. Always store them securely, and update the Cye platform connector in Workato right away when you replace a token.